Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy for all products. If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange.
Return Conditions:
- Item must be in original, unused condition
- All original packaging, accessories, and user manuals must be included
- Return shipping costs are the buyer's responsibility (unless the item is defective)
- Custom/OEM orders are non-returnable
How to Return:
- Contact us at liam@guptomes.com with your order number and reason for return
- We will provide you with a return authorization and shipping address
- Ship the item back with a trackable shipping method
- Once we receive and inspect the item, we will process your refund or exchange
Warranty:
All our GPS trackers come with a 12-month manufacturer warranty from the date of purchase.
The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
The warranty does NOT cover:
- Physical damage from drops, water, or misuse
- Damage from unauthorized repair or modification
- Normal wear and tear
- Loss or theft
Warranty Claims:
If your device has a manufacturing defect within the warranty period, we will repair or replace it at our discretion. Please contact our support team with photos or video of the issue.
Refunds:
Refunds are processed within 3-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Questions?
Contact our support team at liam@guptomes.com or WhatsApp +86 198 6589 2806.